Alerts are notifications designed to keep users informed about new developments in their Workstorm environment. Alerts are triggered by updates to your permissions and membership to Streams and Channels, as well as Urgent Messages and @mentions.
Manage Alerts
When an Alert is received, a pop-up appears in the top-middle of the screen. Buttons in the pop-up will vary depending on the context of the Alert. To acknowledge the Alert, click Dismiss. To view the context of the Alert, click Go To.
To view recent Alerts, click on the bell icon in the top-right corner of the window. A counter will appear on the bell icon until the Alert is acknowledged.
Click Go To on an Alert to view the relevant message, Channel, or Stream.
To dismiss an alert, click Acknowledge in the bottom-right corner, or click Acknowledge All to dismiss all unread Alerts.
Urgent Messages
Urgent Messages trigger an Alert for all members of a conversation. To send an Urgent Message, input your message as normal. Then, click the Send as Urgent icon beneath the message bar and confirm you would like to Alert the recipient(s).
The Urgent Message will be highlighted in the conversation history.
@mentions
An @mention is a method of sending an Alert to a specific recipient or recipients without marking the message as Urgent. To @mention someone:
- Input “@” into the message bar, followed by the first few letters of the member’s name. If in a Channel, you may also input @channel to mention all members in the Channel.
- A dropdown list of members will appear above the cursor. Select the member from the dropdown list and his/her name will be replaced by a hyperlinked @mention.
- Enter the rest of the message. Then, click Send. The name of the @mentioned individual(s) will be highlighted in the message.
